Computer Support Services
Your computer network is at the heart of your company. For your business to succeed, you need to keep your network running smoothly. Any problems must be dealt with quickly and with minimum disruption. You need real expertise in depth to do this. That's where we come in. AMPG IT Services offer computer network support services specially tailored to the needs of the small or medium business in the South Yorkshire region.
AMPG's methodology and infrastructure is proven to cut response times and allows us to support you to a high standard. Our IT Support package is an all-in-one total management solution. Many clients however require us to tailor this package to suit their individual needs - which we see as an important facet to the services we offer. Our commitment to the business critical importance of virus and firewall concerns equates to a policy of fast solutions, total management, prevention and disinfection.
The one stop place to go for all your IT and Computer Support needs in Sheffield.
Our Support Services
Telephone
We are your IT department, you can speak to our help desk about your computer issues whenever you need to!
You can report issues with your computer or network!
Or if need help with using an apllication?
Or problems with your printer?
We will be there to help!
Remote
If we can't help over the phone then we can access your PC remotely, our dedicated remote engineers will stay on the problem until it is fixed. This allows fast response times to any system critical issues. They have full, secure access to your servers and workstations and can work on your problem immediately. Statistically, this solves a third of all reported issues.
Onsite Visits
If we can't fix it remotely we will send someone! Our help desk team diagnose the problem where possible and pass the information on to the appropriate member of our team who can best deal with your issue. Our experienced on-site computer network engineers are sent to your premises anywhere in the South Yorkshire region to resolve problems not already fixed by the help desk or remote engineers.
Hardware
If a PC or server has a broken component then, once we've determined the problem and correctly specify a replacement part, we fit it and ensure all is working as expected. If you have a support contract with us that covers hardware replacement parts then you don't pay for any broken parts that are replaced.
Remote Monitoring
Pro-activity is the key to great on-going relations! Ongoing monitoring of servers involves log checking and preventative maintenance to minimise downtime. This involves: checking disk space issues ongoing Anti-Virus audits backup log checking to pre-empt possible . . . future failures keeping your e-mail running from your end. . . . This includes all configuration work . . . needed from your server or Pop3 email . . . configuration to each PC determining hardware faults & fixing them, . . . fixing all network connectivity issues ensuring that all printers, scanners, PC faxes . . . & other peripherals are all configured and . . . working as required windows updates new user set-ups and deleting old users re-setting passwords restoring deleted files etc.
Cloud Backup
All our supported servers have a cloud backup system in place, which backups your crucial data to the cloud. So if something unexpected happend to your server i.e. fire damaged or stolen then your data is safe in the cloud. This can be retrieved and restored to your new server.
Don't let yours Flatline.