If we can't fix it remotely we send someone! Our help desk team diagnose the problem where possible whilst booking the request immediately into our extensive helpdesk or forward your call to the appropriate member of our team who can best deal with your issue. As help desk staff as well as engineers are assigned to your requests, you are continually updated as to the status of your requests according to your wishes. Our experienced on-site computer network engineers are sent to your premises anywhere in the South Yorkshire region to resolve problems not already fixed by the help desk or remote engineers. Wherever possible, we try to send the same engineers to you so they get to know you and your network and you get to know them too.