Pro-activity is the key to great on-going relations!
Ongoing monitoring of servers involves log checking and preventative maintenance to minimise downtime. This involves:
checking disk space issues
ongoing Anti-Virus audits
backup log checking to pre-empt possible
. . . future failures
keeping your e-mail running from your end.
. . . This includes all configuration work
. . . needed from your server or Pop3 email
. . . configuration to each PC
determining hardware faults & fixing them,
. . . fixing all network connectivity issues
ensuring that all printers, scanners, PC faxes
. . . & other peripherals are all configured and
. . . working as required
windows updates
new user set-ups and deleting old users
re-setting passwords
restoring deleted files etc.